Care Homes: Dealing With Complaints

There are well over 20,000 care homes across the UK. While the majority of residents are happy and fulfilled in the homes they live in and are satisfied with the care they receive, accidents, errors and misunderstandings can always happen. It could be a specific incident, a general complaint about service or a problem withContinue reading “Care Homes: Dealing With Complaints”

Coronavirus (COVID-19): guidance for children’s social care services

The independent visitor has an important safeguarding role for children, when their access to other independent people may be limited. Independent visitors can still carry out their visits on site, if they are able to, and can safely practice social distancing. The change to regulation 44 of the Children’s Homes (England) Regulations 2015 provides greaterContinue reading “Coronavirus (COVID-19): guidance for children’s social care services”

New CCTV guidance for care service providers

Published: 17 July 2018 The care inspectorate have published closed circuit television (CCTV) guidance, which sets out key considerations and our expectations. The guidance takes account of the Health and Social Care Standards and the Data Protection Act 2018. If you use, or are considering using, CCTV in your service, it is important that youContinue reading “New CCTV guidance for care service providers”