Changing the game: moving regulation from ‘rate and rank’ to ‘reflect and learn’

How can regulators & regulated organisations have more human relationships? … Katie Rose and Andy Brogan, March 2021 …regulators are encouraged to ‘rate and rank’ providers, framing regulation as a score to be kept (and so inadvertently turning the regulation relationship into a game to be played). Within regulated organisations, their own internal performance managementContinue reading “Changing the game: moving regulation from ‘rate and rank’ to ‘reflect and learn’”