Here’s the thing with DoLS… Reflections on the LGO’s recommendations to Kent County Council

“I, like many of you, have been following the latest chapter in the DoLS saga with interest. I am referring, of course, to the Local Government Ombudsman’s report regarding Kent County Council’s delays in processing standard authorisations and Kent County Council’s, frankly very honest, response to those Ombudsman’s recommendations. But, of course, in 2009, theContinue reading “Here’s the thing with DoLS… Reflections on the LGO’s recommendations to Kent County Council”

Key learnings for care providers from the Ombudsman’s report on care complaints

What is the Local Government and Social Care Ombudsman and what does it do? The Local Government and Social Care Ombudsman is an independent body responsible for investigating complaints about councils, adult social care providers (including care homes and home care agencies) and some local public services in a fair and impartial manner. Complaints TheContinue reading “Key learnings for care providers from the Ombudsman’s report on care complaints”

Ombudsman calls for councils to be clear on care home costs

The Local Government and Social Care Ombudsman is reminding councils across England they must give families accurate information when placing relatives in care homes, following an investigation into a complaint against Lincolnshire County Council. The investigation found a family was not told about the possibilities available to them when their father was placed in aContinue reading “Ombudsman calls for councils to be clear on care home costs”