How a strong Complaints Handling Procedure can provide peace of mind

In amongst the numerous daily duties and routine requirements of running a care home, it is inevitable that, occasionally, things can go wrong, and complaints will be made. When this does happen, it can sometimes result in a disproportionate amount of stress being inflicted on all parties involved. Residents’ representatives are understandably protective of theirContinue reading “How a strong Complaints Handling Procedure can provide peace of mind”

New business guidance released for care homes

Temoor Iqbal writes about a new free online resource from the Chartered Trading Standards Institute (CTSI)  Further info from comms@tsi.org.uk In the past few years, evidence has been mounting to suggest that UK society is ageing fast. A recent Government Office for Science report revealed that around 14% of us will be over 75 by theContinue reading “New business guidance released for care homes”