Care Homes: How to Provide Your Information Online

Taking the decision to move into care is usually hard, both for the potential resident themselves and their representatives. Given the highly emotional nature of the decision, often precipitated by a sudden decline in health, it means that it can be hard to read and understand information about a potential care home. Consumer law recognizesContinue reading “Care Homes: How to Provide Your Information Online”

Care Homes: How You Should Communicate Your Information

It is never an easy decision to move into care. It is usually a big step, only being finally taken when every other alternative has been explored and exhausted. The decision is charged with emotion;  often being taken by the person’s family at a time of crisis when their relative is in poor health. GivenContinue reading “Care Homes: How You Should Communicate Your Information”

Care Homes: Dealing With Complaints

There are well over 20,000 care homes across the UK. While the majority of residents are happy and fulfilled in the homes they live in and are satisfied with the care they receive, accidents, errors and misunderstandings can always happen. It could be a specific incident, a general complaint about service or a problem withContinue reading “Care Homes: Dealing With Complaints”

Care Homes & Consumer Law: Fair Trading

If you own or run a care home anywhere in the UK, you must ensure your residents are treated fairly under consumer law. This applies to both state-funded residents and those who pay their own fees. Care home owners and managers will need to be very clear about how consumer law applies to them andContinue reading “Care Homes & Consumer Law: Fair Trading”

Care homes: consumer law advice for providers

This advice sets out what care home providers for older people need to do to ensure they are treating their residents fairly under consumer law. A short guide to consumer law for care home providers is also available. Care home providers that don’t meet their obligations under consumer law risk facing enforcement action by theContinue reading “Care homes: consumer law advice for providers”

Care homes told to act now

27 November 2018 Care home providers should not delay in reviewing their operating systems and processes and terms and conditions of contract. It is likely that enforcement action will be swift and determined and will inevitably have a detrimental effect on businesses. Comprehensive advice and guidance has been issued by the Competition and Market AuthorityContinue reading “Care homes told to act now”

Consumer law advice sets out obligations for care homes

The CMA is providing advice so care homes understand their responsibilities under consumer law. The advice is being published as part of the Competition and Markets Authority’s (CMA) ongoing consumer protection work into residential care homes and nursing homes for older people (over 65s). It follows the CMA’s examination of the sector last year, whichContinue reading “Consumer law advice sets out obligations for care homes”

Beyond Social Care: Keeping later life positive

The Government is planning to publish a long-awaited Green Paper on Social care in England in the autumn. WHICH report looks at how consumers engage with social care in practice.        Older people who need social care support are increasingly being expected to act as consumers – often with enormous price tags attached.Continue reading “Beyond Social Care: Keeping later life positive”