Care homes: consumer law advice for providers

This advice sets out what care home providers for older people need to do to ensure they are treating their residents fairly under consumer law. A short guide to consumer law for care home providers is also available. Care home providers that don’t meet their obligations under consumer law risk facing enforcement action by theContinue reading “Care homes: consumer law advice for providers”

Care homes told to act now

27 November 2018 Care home providers should not delay in reviewing their operating systems and processes and terms and conditions of contract. It is likely that enforcement action will be swift and determined and will inevitably have a detrimental effect on businesses. Comprehensive advice and guidance has been issued by the Competition and Market AuthorityContinue reading “Care homes told to act now”

Consumer law advice sets out obligations for care homes

The CMA is providing advice so care homes understand their responsibilities under consumer law. The advice is being published as part of the Competition and Markets Authority’s (CMA) ongoing consumer protection work into residential care homes and nursing homes for older people (over 65s). It follows the CMA’s examination of the sector last year, whichContinue reading “Consumer law advice sets out obligations for care homes”

Beyond Social Care: Keeping later life positive

The Government is planning to publish a long-awaited Green Paper on Social care in England in the autumn. WHICH report looks at how consumers engage with social care in practice.        Older people who need social care support are increasingly being expected to act as consumers – often with enormous price tags attached.Continue reading “Beyond Social Care: Keeping later life positive”

The Associated Retirement Community Operators (ARCO) – Consumer Code

ARCO aims to set and maintain high standards for operators of retirement communities in the UK. The ARCO Consumer Code was launched in 2015 to provide a benchmark for good practice within the housing-with-care sector. The Code applies to retirement communities in the UK that have been registered with ARCO by Approved Subscribers to theContinue reading “The Associated Retirement Community Operators (ARCO) – Consumer Code”