Responses to the Competitions and Market Authority Study on Childrens Social Care Provision

The CMA’s study was launched in March after concerns were raised by social work and social care leaders, including Chair of the Care Review Josh MacAlister, around the high profit margins of the private children’s home market. The watchdog invited from interested parties such as care and accommodation suppliers, local authorities, and looked-after and care-experiencedContinue reading “Responses to the Competitions and Market Authority Study on Childrens Social Care Provision”

How a strong Complaints Handling Procedure can provide peace of mind

In amongst the numerous daily duties and routine requirements of running a care home, it is inevitable that, occasionally, things can go wrong, and complaints will be made. When this does happen, it can sometimes result in a disproportionate amount of stress being inflicted on all parties involved. Residents’ representatives are understandably protective of theirContinue reading “How a strong Complaints Handling Procedure can provide peace of mind”