Care Homes & Consumer Law: Fair Trading

If you own or run a care home anywhere in the UK, you must ensure your residents are treated fairly under consumer law. This applies to both state-funded residents and those who pay their own fees. Care home owners and managers will need to be very clear about how consumer law applies to them andContinue reading “Care Homes & Consumer Law: Fair Trading”

Responses to the Competitions and Market Authority Study on Childrens Social Care Provision

The CMA’s study was launched in March after concerns were raised by social work and social care leaders, including Chair of the Care Review Josh MacAlister, around the high profit margins of the private children’s home market. The watchdog invited from interested parties such as care and accommodation suppliers, local authorities, and looked-after and care-experiencedContinue reading “Responses to the Competitions and Market Authority Study on Childrens Social Care Provision”

Why the market matters in adult social care (and what we can do about it)

Omar Idriss, Stephen Rocks, Simon Bottery If the adult social care market worked well, as the Competition and Markets Authority (CMA) has explained in the case of care homes, it would match supply and demand, and people would make well-informed choices about how their care needs are met. Those working in the sector would beContinue reading “Why the market matters in adult social care (and what we can do about it)”

CMA study of children’s social care provision

The Competition and Markets Authority has launched a study of children’s social care provision to establish why a lack of availability and increasing costs could be leading to the needs of children in care not being met. The study will examine the lack of availability and increasing costs in children’s social care provision, including children’sContinue reading “CMA study of children’s social care provision”

How a strong Complaints Handling Procedure can provide peace of mind

In amongst the numerous daily duties and routine requirements of running a care home, it is inevitable that, occasionally, things can go wrong, and complaints will be made. When this does happen, it can sometimes result in a disproportionate amount of stress being inflicted on all parties involved. Residents’ representatives are understandably protective of theirContinue reading “How a strong Complaints Handling Procedure can provide peace of mind”

New business guidance released for care homes

Temoor Iqbal writes about a new free online resource from the Chartered Trading Standards Institute (CTSI)  Further info from comms@tsi.org.uk In the past few years, evidence has been mounting to suggest that UK society is ageing fast. A recent Government Office for Science report revealed that around 14% of us will be over 75 by theContinue reading “New business guidance released for care homes”

Key learnings for care providers from the Ombudsman’s report on care complaints

What is the Local Government and Social Care Ombudsman and what does it do? The Local Government and Social Care Ombudsman is an independent body responsible for investigating complaints about councils, adult social care providers (including care homes and home care agencies) and some local public services in a fair and impartial manner. Complaints TheContinue reading “Key learnings for care providers from the Ombudsman’s report on care complaints”

Communicating with residents – CMA guidance

In November 2018, the Competitions and Market Authority (CMA) issued guidance to UK Care Home Providers for older people, setting out consumer law obligations to protect residents, prospective residents and their representatives when using care services. The law requires that Care Home Providers understand the difficult circumstances in which people may be making decisions aboutContinue reading “Communicating with residents – CMA guidance”

Care homes: consumer law advice for providers

This advice sets out what care home providers for older people need to do to ensure they are treating their residents fairly under consumer law. A short guide to consumer law for care home providers is also available. Care home providers that don’t meet their obligations under consumer law risk facing enforcement action by theContinue reading “Care homes: consumer law advice for providers”