COVID-19 FAQs

Make sure you follow Health Protection Scotland’s guidance for any issues in relation to coronavirus, COVID-19. This is available on Health Protection Scotland’s website. You can find information on our website here. It is important that you check these websites daily to stay up to date. We are receiving questions from services on a dailyContinue reading “COVID-19 FAQs”

Coronavirus (COVID-19): Frequently Asked Questions (FAQs) | Care Inspectorate Wales

In response to the coronavirus (COVID-19), we have captured some of your most frequently asked questions for care providers and staff across Wales. We understand and appreciate the difficulty of the current situation and the impact it is having on many care providers and staff across Wales. We hope the FAQs below answer some ofContinue reading “Coronavirus (COVID-19): Frequently Asked Questions (FAQs) | Care Inspectorate Wales”

22 Questions to ask about assisted living

dementia-by-day: I am often asked, “What questions do I need to ask before moving my loved one into an assisted living community?” Here is a pretty comprehensive list, but bear in mind, you are going to want to find most of these out through observation! Don’t show up and fire a million questions at the marketingContinue reading “22 Questions to ask about assisted living”

Communicating with residents – CMA guidance

In November 2018, the Competitions and Market Authority (CMA) issued guidance to UK Care Home Providers for older people, setting out consumer law obligations to protect residents, prospective residents and their representatives when using care services. The law requires that Care Home Providers understand the difficult circumstances in which people may be making decisions aboutContinue reading “Communicating with residents – CMA guidance”

Care homes: consumer law advice for providers

This advice sets out what care home providers for older people need to do to ensure they are treating their residents fairly under consumer law. A short guide to consumer law for care home providers is also available. Care home providers that don’t meet their obligations under consumer law risk facing enforcement action by theContinue reading “Care homes: consumer law advice for providers”

Using cameras or other recording equipment to check somebody’s care

Installing a hidden camera or other recording equipment in a care home or other care service is a big decision. It can affect people’s privacy and dignity. And it can have legal consequences as well. It could help set your mind at ease about the care your loved one receives or even help identify poorContinue reading “Using cameras or other recording equipment to check somebody’s care”

Care homes told to act now

27 November 2018 Care home providers should not delay in reviewing their operating systems and processes and terms and conditions of contract. It is likely that enforcement action will be swift and determined and will inevitably have a detrimental effect on businesses. Comprehensive advice and guidance has been issued by the Competition and Market AuthorityContinue reading “Care homes told to act now”