….working with social enterprise Community Catalysts, to create a new way for residents and their families to give feedback on services, giving the opportunity to be directly involved in shaping the care offered by Borough Care in the future.
Community Catalysts have worked closely with residents and their families to develop ideas and suggestions, as well as giving feedback on what Borough Care does now and its future direction.
The project is part of the ethos at Borough Care, of residents living their ‘Life in Colour’, and was designed to help ensure each and every resident is able to live in a way that reflects who they are and cater to their needs.
…the team at Community Catalysts shares the results of the research with families and residents and in turn, Borough Care have developed a number of actions and changes that they plan to implement, to help make residents’ experience at the best it can possibly be. Read in full to understand the key changes involved: