Changing the game: moving regulation from ‘rate and rank’ to ‘reflect and learn’

How can regulators & regulated organisations have more human relationships? …

Katie Rose and Andy Brogan, March 2021

…regulators are encouraged to ‘rate and rank’ providers, framing regulation as a score to be kept (and so inadvertently turning the regulation relationship into a game to be played). Within regulated organisations, their own internal performance management approaches will often reflect the same score keeping approach. In fact, these two systems (of external regulation and internal performance management) are so interwoven that it is all but impossible to effect an impactful change in one without the other. 

Change therefore has to come from both sides. In order for anything to shift, regulators and regulated need to see themselves as parts of (i.e. partners in) a shared system…

  1. How can regulators and regulated organisations have more human relationships?
  2. How can we change the way inspections feel?
  3. How can we experiment with evaluation?
  4. How can we shape the narrative and language around regulation relationships together?

Registered managers and care home inspectors could benefit from working on this together. (Residential Forum comment)…Read in full at… there is a Community of Practice…

Centre For Public Impact (CPI) Source: Changing the game: moving regulation from ‘rate and rank’ to ‘reflect and learn’ | Centre For Public Impact (CPI)

Published by Residential Forum

The Residential Forum is to promote the achievement of high standards of care and support for children and adults living in residential care and nursing homes, supported housing, residential schools and colleges, hospices and hostels. It contributes to improving the quality of service to the public. Members of the Forum are people of standing and experience drawn from the public, private and voluntary sectors, as well as some who can speak for service users and carers.

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