Open communications in the time of COVID-19

Thought it would be worth circulating this from June 2020 again as things can get fraught on the communications front: (ed)

https://www.relres.org/keeping-connected/

The Relatives & Residents Association and the National Care Forum have created a joint statement setting out shared expectations and good practice on the importance of clear, open and regular communications during the COVID-19 pandemic. The statement is endorsed by the Care Provider Alliance, the Care Quality Commission and Skills for Care.

The statement can be accessed via the link below:

Keeping connected: Open and transparent communication in the time of COVID-19

Published by Residential Forum

The Residential Forum is to promote the achievement of high standards of care and support for children and adults living in residential care and nursing homes, supported housing, residential schools and colleges, hospices and hostels. It contributes to improving the quality of service to the public. Members of the Forum are people of standing and experience drawn from the public, private and voluntary sectors, as well as some who can speak for service users and carers.

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