What has it been like to live or work in a care home over the last
few months? To be the friend or relative of a care home resident, and
unable to visit them?
The report is based on
over 120 responses (received between 14 May and 05 Jun) from older
people, their families and friends and care home staff to a series of
questions about their experiences during lockdown, the issues and
challenges they have faced and the changes and improvements they would
like to see.
The report not
only highlights the issues and challenges they have faced, but also some
of the good practice that has been making a positive difference to
older people’s lives in the most difficult circumstances. In addition to
what has been highlighted as part of this report, a number of other,
more specific issues have been shared with me, which I am also following
The report includes a number of calls for action –
based on what older people, their families and friends, and care home
staff have shared with me – which set out what needs to happen, both
immediately and in the longer-term, to ensure that older people living
in care homes are kept safe and protected, and have the best possible
quality of life.