Investing in creating an environment that creates great experiences
has its rewards. Word spreads and that leads to new admissions. Process
improvements cut down costs. Happier employees stay. Desired employees
apply. Overtime costs and agency use decreases.
Changing the environment does not have to be a high-cost affair. It
starts with leadership wanting to change. By empowering staff to find
solutions, you will find innovative, low-cost ways to improve the care
that you might not have otherwise thought about. And involving residents
assures buy-in and the confidence that you are proceeding with the best
initiatives for all involved.