In November 2018, the Competitions and Market
Authority (CMA) issued guidance to UK Care Home Providers for older people,
setting out consumer law obligations to protect residents, prospective
residents and their representatives when using care services.
The law requires that Care Home Providers understand
the difficult circumstances in which people may be making decisions about care and
the fact that they are unlikely to be familiar with the process of choosing a
It is therefore the responsibility of Care Home
Providers to ensure appropriate information is available and provided at
different stages of the customer journey to help people make informed choices.
The advice applies to all care homes for people over
65 (e.g. residential and nursing), irrespective of how care is funded, and
covers the whole of the UK (i.e. England, Wales, Scotland and Northern