Commissioning relationship-centred care in Essex: an evaluation

Gillian Granville, Jane Carrier, Meena Patel, Sylvia Barker
5th Jun 2014

How can local authority commissioners
work with the care home sector to ensure older people consistently
receive high-quality, relationship-centred care?

This
report reviews the improvements Essex County Council made to the
commissioning of its care home services for older people. It evaluates
the implementation and outcomes of the My Home Life Essex programme,
introduced to improve the relationship between commissioners and care
home providers, and to enable care home managers to focus on providing
relationship-centred care.

The study found that:

  • support
    networks established through My Home Life Essex resulted in better
    quality commissioning and an increase in managers’ ability to motivate
    staff to provide relationship-centred care to residents;
  • Essex
    County Council’s corporate ownership of the new approach led to
    positive changes in the relationship between the council and the
    county’s care home sector, investment in the care sector, a focus on
    quality improvement rather than monitoring compliance, effective
    leadership and a support network for managers.

Downloads

Summary

Commissioning relationship-centred care in Essex: an evaluation (227.73 KB)

 

Full Report

Commissioning relationship-centred care in Essex: an evaluation (287.51 KB)

Commissioning relationship-centred care in Essex: an evaluation

Published by Residential Forum

The Residential Forum is to promote the achievement of high standards of care and support for children and adults living in residential care and nursing homes, supported housing, residential schools and colleges, hospices and hostels. It contributes to improving the quality of service to the public. Members of the Forum are people of standing and experience drawn from the public, private and voluntary sectors, as well as some who can speak for service users and carers.

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