Care homes: consumer law advice for providers

This advice sets out what care home providers for older people need
to do to ensure they are treating their residents fairly under consumer
law.

A short guide to consumer law for care home providers is also available.

Care home providers that don’t meet their obligations under consumer
law risk facing enforcement action by the CMA or Trading Standards
Services.

Care homes: consumer law advice for providers

Published by Residential Forum

The Residential Forum is to promote the achievement of high standards of care and support for children and adults living in residential care and nursing homes, supported housing, residential schools and colleges, hospices and hostels. It contributes to improving the quality of service to the public. Members of the Forum are people of standing and experience drawn from the public, private and voluntary sectors, as well as some who can speak for service users and carers.

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