A Review of Independent Living in Care and Extra Care housing in Salford

07/12/18

Healthwatch Salford (opens new window)
undertook a programme of work to observe and review the quality of CQC
regulated care services provided in Extra Care schemes across Salford.
From June to November 2018 Healthwatch Salford worked with providers to
visit each of the six Extra Care housing schemes in Salford to talk to
the people living at each scheme and staff delivering care services.

This project went further than just engaging care providers and their
staff on these visits and also included talking to housing providers
and their staff. This was done to build a better understanding of the
care and housing elements of Extra Care housing and how the two work
together to support independent living.

Tenants, relatives and staff were engaged through structured
conversations based on a survey. Survey questions were phrased to assess
three main areas:

  • The effectiveness and responsiveness of communication from the providers to tenants
  • The provision of social activity within the schemes, with a focus on social inclusion
  • The quality and type of care provided

Six reports were written detailing the survey feedback and visit
findings, one report for each of the schemes, and a summary report was
also written to capture and explore the main findings and cross-cutting
themes from this programme of visits.

Links

Enter and View Summary Report – Care and Extra Care Housing (opens new window)

Published by Residential Forum

The Residential Forum is to promote the achievement of high standards of care and support for children and adults living in residential care and nursing homes, supported housing, residential schools and colleges, hospices and hostels. It contributes to improving the quality of service to the public. Members of the Forum are people of standing and experience drawn from the public, private and voluntary sectors, as well as some who can speak for service users and carers.

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