Improving personalisation in care homes

This care home action plan is for managers and owners of care homes for older people. It will help you to:

• Build a shared understanding of what personalisation (or person-centred care) means in a care home setting
• Identify and plan practical improvements that will make your home more personalised

It has been designed to also be used for wider groups of
people including those with complex conditions. Care home managers will
be able to use the tool to support good conversations with residents and
staff, and identify the improvements that will make the most difference
to people’s quality of life.

Personalisation means building services and support around
people so they can lead fulfilling lives. Towards the end of people’s
lives, personalised care and support helps ensure people spend their
time in ways that matter to them and with the people they want to share
time with.

Because the focus of personalisation has been on supporting
people in community settings, not enough has been done to support people
who are working to make personalisation happen in care homes.

We recognise that care homes are an important and valuable
part of the care economy and that much great work is going on to
interpret what personalisation means to people living in homes.

This care home action plan will help you explore what
personalisation means for care homes and more importantly help you have
conversations together about where you are now and what you could do to
improve things.