Better services for care homes

To help develop the local market to provide services tailored
to the needs of present and future residents of your care home you

  • a thorough knowledge of the people who live there now – their histories, preferences, interests and capacities

  • a clear understanding of the local population, its strengths and needs, and how it is changing

  • insight into the strategies which local agencies are developing to meet local needs.      

Under the Care Act, local authorities have a duty to achieve a
responsive, diverse and sustainable market of service providers. The
starting point for this is the publication of a Market Position

For more information go to TLAP: commissioning and market shaping

Market development to fit local needs should be the result of
joint work and consultation with a wide range of organisations and
individual citizens.

Care home owners and managers clearly have a role to play in
shaping the market for residential care. Collaboration with local
agencies will help you to develop the future of your care home.

Checklist for owners and managers          

  • Can you demonstrate that person-centred care is embedded in every part of the service you currently offer?

  • Do the services offered by your home
    clearly meet identified local needs?  Are there any changes you can make
    to provide a better fit?

  • How are local needs likely to change over the coming years? How will your home need to adapt to these changes?

  • Are you able to offer the space and staff for service innovation in the home?

  • Do you listen to and value the suggestions and ideas that staff may have about service innovation?

  • What new service provision is needed in the locality to provide choice and quality provision for your residents?

  • How certain is your financial future? Are you able to offer stability as the market develops?

Published by Residential Forum

The Residential Forum is to promote the achievement of high standards of care and support for children and adults living in residential care and nursing homes, supported housing, residential schools and colleges, hospices and hostels. It contributes to improving the quality of service to the public. Members of the Forum are people of standing and experience drawn from the public, private and voluntary sectors, as well as some who can speak for service users and carers.

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