CQC emphasises the importance of human rights for high quality care home services

The Care Quality Commission (CQC), England’s care service regulator
and quality inspector, is emphasising the centrality of human rights and
equality when providing high quality care in care homes and other care
services. Human rights are the rights we all have because we are human
beings. They are legally enshrined in the Human Rights Act 1998 and the
Equality Act 2010.

Andrea Sutcliffe, CQC’s Inspector-in-Chief, recently explained at
CQC’s Human Rights and Equality Conference in February 2018 what role
human rights play for CQC’s regulation and inspection of care homes. She
said, ‘Human rights thread through all our key-lines of enquiry. It
informs the judgement that we make when inspecting care services and is
one way that the CQC can emphasise the importance of human rights, raise
the profile and make sure that the people are being treated the way
that they should.’

CQC’s key-lines of enquiries (KLOEs) guide inspectors during their
inspection. They were updated in 2017 to put a heavier emphasis on human
rights and equality. Andrea Sutcliffe said: ‘When we are looking at
individual services and we are considering whether people are being
treated with dignity and respect, whether the care is focused on them as
individuals as opposed to one size fits all, how well led the service
is, for all our questions, the fundamental basis to it are the human
rights of the people who are using the service.’

For care service providers, this means that they must give more
consideration to human rights and equality of people working, living in
and also visiting their services. To help providers understand what
human rights and equality mean in practice, the CQC likes to share good
practice examples. It has done so for example in its publication ‘Equally outstanding’, which is freely available.

But, the CQC’s human rights approach to regulating and inspecting
reaches beyond care service providers. It is also the task of
researchers and civil society organisations to work together with
providers, care users and their families to develop understandings of
human rights and equality in practice in care services.

CQC emphasises the importance of human rights for high quality care home services

Published by Residential Forum

The Residential Forum is to promote the achievement of high standards of care and support for children and adults living in residential care and nursing homes, supported housing, residential schools and colleges, hospices and hostels. It contributes to improving the quality of service to the public. Members of the Forum are people of standing and experience drawn from the public, private and voluntary sectors, as well as some who can speak for service users and carers.

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