Pat Bailey, long-standing Residential Forum member, shares some personal thoughts about the type of culture she likes #registeredmanagers to cultivate in #carehomes for older people
- Use plain speaking
- Be brave about relationships with residents
- Find out what people need and want – do it
- Have fun
- Make time for staff to get to know residents
- Remember record keeping can wait
- Check people want to live at your home
- Unblock ways of working that get in the way
- If people don’t want to go to hospital – then so be it
- Risks can be good as well as sometimes harmful
